THE INDIGO PROJECT: TERMS AND CONDITIONS

Workshops
All transactions with The Indigo Project are subject to the following terms and conditions. The person responsible for the booking as indicated in these terms and conditions is the person who is named on the booking confirmation form. It is their responsibility to read all terms and conditions of their booking. The price for each workshop is displayed on the website and must be paid in full, by debit or credit card at time of booking in order to confirm registration.

Your booking will be confirmed after registration by e-mail.

Tickets for workshops are non-refundable and non-transferable.

We cannot accept responsibility for any changes in personal circumstances or work commitment. We reserve the right to cancel or change workshop dates if necessary, at any time. In the event of cancellation, all customers will be notified. If a customer is not available for the new date, they will be refunded the ticket in full and offered a choice of alternative dates / events.

Courses
All transactions with The Indigo Project are subject to the following terms and conditions. The person responsible for the booking as indicated in these terms and conditions is the person who is named on the booking confirmation form. It is their responsibility to read all terms and conditions of their booking.

The price for each course is displayed on the website and must be paid in full, by debit or credit card at time of booking in order to confirm registration. Payment plans are available and can be organised and agreed with The Indigo Project on a case by case basis.

Your booking will be confirmed after registration by e-mail.

Tickets for courses are non-refundable and non-redeemable. Exceptional circumstances (emergencies, etc) will be treated on a case-by- case basis.

We cannot accept responsibility for any changes in personal circumstances or work commitment. We reserve the right to cancel or change course dates if necessary, at any time. In the event of cancellation, all customers will be notified. If a customer is not available for the new date, they will be refunded the ticket in full and offered a choice of alternative dates / events.

Special Events / Retreats
All transactions with The Indigo Project are subject to the following terms and conditions. The person responsible for the booking as indicated in these terms and conditions is the person who is named on the booking confirmation form. It is their responsibility to read all terms and conditions of their booking.

Tickets for special events and classes are non-refundable and non-redeemable. Exceptional circumstances (emergencies, etc) will be treated on a case-by- case basis. We cannot accept responsibility for any changes in personal circumstances or work commitment. We reserve the right to cancel or change events and classes if necessary, at any time. In the event of cancellation, all customers will be notified. If a customer is not available for the new date, they will be refunded the ticket in full and offered a choice of alternative dates / events.

The Indigo Project does not accept any responsibility for personal property left at the facilities.

Promotional Codes
These terms and conditions apply to circumstances whereby promotional codes are required to obtain the promotional offer.

Promotional codes may only be applied to one-day workshops, not courses or retreats.

The promotional code is valid for a limited time only. Each promotional code can be used only once, unless otherwise specified. Each promotional code applies only to qualifying items as specified in the offer. The promotion is subject to all restrictions set forth in the offer. The promotional code is not transferrable and may not be resold.

PSYCHOLOGICAL SERVICES
As part of providing our psychological service to you it is necessary to collect and record personal information. The information gathered is part of our assessment, diagnosis and treatment. It enables your psychologist to provide a relevant and informed psychological service.

Confidentiality
All personal information gathered by the psychologist during the provision of the psychological service will remain confidential and secure except where:

1. It is subpoenaed by a court.

2. Failure to disclose the information would place you or another person at serious and imminent risk.

There may be times where, as part of the assessment and therapy process, it may be helpful for your psychologist to liaise with other people or agencies that are relevant to your goals. Additional consent forms will be requested in these instances.

Please note that if you intend to claim rebates from Medicare or another organisation, your psychologist must provide summary reports to external agencies regarding their treatment progress. Under the Medicare scheme these reports are typically be sent to your GP or psychiatrist. We will request your written consent permit the forwarding of these Medicare reports to the referring clinician.

Session Length & Fees
All fees are 50 minutes in duration. The cost of therapy sessions will be discussed and set out before treatment commences. Fees are payable at the end of the session. Payment can be made by cash, Eftpos or through direct deposit.

Cancellation Policy
If for some reason you need to cancel or postpone your appointment, at least 48 hours notice is required. A cancellation fee of 100% will be charged if insufficient notice is given (i.e. notice within 48 hours). All cancellations must be made via phone (+61 2 9212 5469), e-mail cancellations will not be accepted.  If you fail to attend an appointment, with no notice of cancellation, the full fee will apply.

If a cancellation was made due to unavoidable circumstances, then we will try our best to reschedule the appointment but it will be at the discretion of The indigo project to determine whether cancellation fees apply. If numerous consecutive cancellations are made, then it is also at our discretion to charge a non-refundable deposit for future sessions.

Repeat Cancellations
Clients who fail to attend three confirmed scheduled appointments in a row will have their appointment slot automatically reallocated to another client on the wait list and they will not be able to resume treatment at The Indigo Project until they have paid a non-refundable deposit of 50% of their therapy session fee. Clients will forfeit this deposit if they fail to attend subsequent appointments or cancel. Clients with a pattern of late cancellations and non-attendance may have their appointment slot reallocated to another client on the wait list or their frequency of therapy reduced.

Tardiness
Sessions are strictly one hour and will not be extended past the hour due to late arrivals. Full fees apply in circumstances of late arrival.

Conditions of Cancellation Policy
If a cancellation fee has been charged, it must be paid prior to the provision of any further services. These cancellation fees apply to all clients of The Indigo Project, even those whose services are paid for by another organisation (Medicare, Private Health funds, etc). The cancellation fee will need to be paid personally by the client as third party organisations do not typically cover cancellation fees for nonattendance at scheduled appointments.

Perfect Match Promise
Clients wishing to activate the Perfect Match Promise must contact The Indigo Project via phone or e-mail within 60 days of their first or second therapy session. In those instances, The Indigo Project agrees to cover the cost of one session with a new therapist. The Perfect Match Promise session may be claimed once per client only. Offer cannot be applied again after claiming one Perfect Match Promise session.  Standard cancellation policy applies: Cancelling within 48 hours will result in client credit card being charged the full value of the session. Retrospective refunds will not be granted for past sessions. Feedback and comments will be kept confidential.